No return or exchanges on floor model products. All ordered product can be cancelled or exchanged before we receive those items. After we receive them, we cannot take them back to the factories so we cannot offer refunds at that point. All mattress sales are final and cannot be returned or refunded. Warranties on mattresses are handled by the mattress company. Please feel free to contact us to help you through the process. Partner’s is not responsible for customers who select the wrong size furniture – i.e. Bed size, Table heights, etc. Refunds will not be given on orders featuring these user errors.
Free Shipping Program
All items listed in the “Free Shipping” online store category can ship to most of the continental United States for free. An order can only qualify for free shipping if it contains only these Free Shipping items, as well as the location requirements mentioned below. To further clarify, if an order contains a desk that qualifies for free shipping, as well as a sofa that does not qualify, then the order will NOT be given an option for free shipping. Instead, the options will list delivery prices and/or Store pick-up. Items outside our free shipping policy cannot be shipped, or delivered, outside of our local delivery zones, therefore we have put in place these rules. If there isn’t a free shipping option at checkout, then the order doesn’t qualify.
There are 10 states that require additional licensing for us to do business there. We do not carry the proper certificates in these states, therefore the following are excluded from our Free Shipping program:
- DISTRICT OF COLUMBIA
We use a 3rd party company to fulfill all our local deliveries. All deliveries include transportation of products & set-up (unless otherwise agreed upon before purchase). All deliveries are scheduled by our delivery company, not by our own employees. The process is simple:
- Order is placed at store
- We order items from the manufacturer(s)
- Once items are received from manufacturer(s), our delivery partners will reach out to schedule an appointment.
- The delivery team brings your furniture and sets it up in the room you choose.
- You enjoy your beautiful new furniture😊
Our delivery partner’s have a complex pricing structure that takes into consideration order size, time to set-up & drive time. Their rates start at $75 for 1st floor deliveries & $95 for upstairs deliveries. Currently, our website pricing covers orders up to 30 miles away from our Riverside store. If you have needs outside this range, please contact us to get a special quote.
For questions about our Free Shipping program and our delivery partners, please contact us via email:
or call 951-656-2121
Many of our products can expose you to chemicals, including wood dust, whish is know to the State of California to cause cancer or birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov/furniture
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
[[INSERT DESCRIPTIONS OF OTHER TYPES OF TRACKING TECHNOLOGIES USED]]
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information.”
[[INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]]
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
[[INSERT OTHER USES OF ORDER INFORMATION]]
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
[[INSERT OTHER USES OF DEVICE INFORMATION, INCLUDING: ADVERTISING/RETARGETING]]
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
[[INCLUDE IF USING REMARKETING OR TARGETED ADVERTISING]]
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.
COMMON LINKS INCLUDE:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
[[INCLUDE IF LOCATED IN OR IF STORE HAS CUSTOMERS IN EUROPE]]
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
[[INSERT IF AGE RESTRICTION IS REQUIRED]]
The Site is not intended for individuals under the age of [[INSERT AGE]].
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:
7372 Sycamore Canyon Blvd., Riverside, CA, 92508, United States
We accept all forms of payment. Online credit card orders will be verified before release of product. Purchaser must have card used and photo ID at time of pick up.
We offer two financing/ lease options: 12 months no interest with credit approval and a 90 days no interest with no credit check. Please see store for details.